![]() ![]() ![]() So developers spent time working on websites, and browsers added functionality to support richer and richer experiences. Websites had a friction advantage over PC apps - you didn’t have to go to a store, find a CD, and bring it home to set it up on your PC. ![]() Here’s what the White House’s website looked like in 1994:īut then websites did something important: they got better. Yes, in the late 1990s, the Dotcom Boom got people overexcited, but in the internet’s earliest days, some commentators thought the whole thing would fail. ![]() Seeing this, many critics concluded the internet was good for research papers and not much else. In many cases, they were nothing more than blocks of text on patterned wallpapers. What happened in the early days of the internet showed how simple but low-friction solutions can surpass what came before them. We’ve been saying for a while now that chat is the new browser and bots are the new websites. If you pay attention to the lessons of history, this evolution would be no surprise. In some cases they may even be approaching the quality of mobile apps, which have enjoyed an eight-year head start. This generation of chatbots has only been around for about eight months, but in that short time they are already starting to surpass the mobile web. Facebook launched its chatbot platform in April - around the same time that we opened our Bot Shop. In an offhanded comment, Marcus noted that users could book airline tickets and hotels through Hipmunk’s new chatbot and that the experience was “pretty close to having a native app, and definitely better than mobile web.” Few people picked up on one of the most interesting things that David Marcus, head of Facebook Messenger, said at TechCrunch Disrupt in September. ![]()
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